While usage is lower, customer satisfaction is much higher among users of SaaS/Cloud ERP systems than of users of on-premise ERP systems, according to this infographic by Plex Online.
22% of respondents use SaaS models, while 60% use traditional on-premise models. An overwhelming majority 98% of users of SaaS/Cloud ERP systems reported that they would recommend their system, while 59% of ERP on-premise users reported that they would recommend their system. 73% of SaaS/Cloud ERP users, compared to only 26% of on-premise ERP users, reported that it is easy to upgrade the functionality of their system.
